Wednesday – Saturday: 10am-5pm

Sunday: 11am – 5pm

Mondays & Tuesdays: Closed

 

½ lb (half a pound) is an Imperial measurement – a British and traditional method of weighing out sweets! Half a pound in small Imperial units = 8 ounces. In metric terms, half a pound is approximately 225 grams.  

 

We endeavour to despatch your sweets 2-5 working days from you ordering (this excludes Saturdays & Sundays).

All orders are sent using either Royal Mail Tracked 24 & 48hr services or Amazon 24 & 48hr services.

No courier services will be offered to the Highlands & Islands, Northern Ireland, Sicily Isles, Channel Islands and the Isle of Man. Only Royal Mail will only be offered.

Delivery to a few European Countries (currently on hold) and takes 2-3 working days. Price is from £15.99 a parcel.

If you require a parcel urgently, please contact us by phone on 01423 712371 Wednesday – Sunday. Please refer to our Terms and Conditions for further information.

 

We now send to France, Spain, Republic of Ireland, Germany, Belgium, Luxembourg, The Netherlands and America.

 

Our Postal Address is:
39 High Street
Pateley Bridge
Harrogate
North Yorkshire
HG3 5JZ

01423 712371 (please note; Weds-Sunday, 10am-5pm)

By email:

 

We have a number of ways that our customers can pay for their sweets:

We accept all major debit and credit cards through our secure payment facility Sage Pay.

We accept payment through PayPal.

If you have an account with Amazon, you can log into your account at checkout and pay securely through Amazon.

Phone orders or postal orders can be paid for via cheque.  Please write cheques to ‘Oldest Sweet Shop Online’ and send with your order number to 39 High Street, Pateley Bridge, Harrogate, North Yorkshire, HG3 5JZ.  

Alternatively, you can give your order over the phone.  Please call 01423 712371 where we will be happy to assist. Orders over £500

If you would like to place an order over the value of £500, please get in contact by calling us on 01423 712371 or emailing hello@oldestsweetshop.co.uk

 

Is ordering online safe?
Ordering online with The Oldest Sweet Shop is completely secure. Payments are processed with Sage Pay one of the world’s leading and largest secure payment facilities.

We actively monitor, update and improve our website software which is stored on secure servers.

You may be asked to do extra security checks called 3D secure which is an online version of chip and pin.  This adds an extra level of protection for your card. 

Please see below for further information:

MasterCard: Master Card Secure Code allows you to create a password for your card - which only you know - to be entered with each transaction online. This adds an extra level of protection for that card. All you have to do to use Master Card Secure Code is place an order with us and follow the instructions. Alternatively you may contact the card company who issued your card to apply. Please note this is a free service offered by Master Card and most web shops.

Visa: Verified by Visa allows you to create a password for your card - which only you know - to be entered with each transaction online. This adds an extra level of protection for that card. All you have to do to use Verified by Visa is place an order with us and follow the instructions. Alternatively you may contact the card company who issued your card to apply. Please note this is a free service offered by Visa.

*Please note that most online web shops now require you to pass 3D secure checks*

 

If a sweet is out of stock, we will be more than happy to notify you once we have the sweet back in stock. Simply drop us an email at: hello@oldestsweetshop.co.uk stating which sweet it is that you would like to be notified about.

We will let you know as soon as the item is back in stock so you can order and start enjoying straight away!

 

The main reason for giving us your email is so we can contact you during all stages of your order and let you know its progress. Email is also the easiest method of contact regarding orders.

We do offer our newsletter and special offers via our mailing list. You are automatically added to our mailing list but you can opt out easily by unsubscribing on your customer account or by following the unsubscribe link on the bottom of newsletter emails.

It is well worth subscribing to our newsletter – not only do we write interesting articles and information about the shop, you will also be the first to know about new products and special offers!

We do not under any circumstances give your details to 3^rd parties.

 

While we will certainly do our best for our customers, sometimes it may not be possible.

Firstly it is important that you always make sure your order is correct before placing. Should an order still be being processed and has not been dispatched we can normally accommodate for minor changes.

If an order has been dispatched it is out of our hands and nothing can be done.

We process orders quickly so get in contact ASAP via the contact us section or email hello@oldestsweetshop.co.uk with your name, order number and amendment details.

 

Please get in contact via ‘Contact us’ stating the problem you’ve encountered. We are constantly trying to improve our website but being only mere mortals we may miss something and deeply appreciate any help. So in advance a big sorry and a larger ‘Thank you’!